Senior Customer Support Engineer (Mobile, IP networks)

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Location: Marlborough, MA, USA
Term: Permanent (full-time)
Company:
Blue Cedar Networks was founded on the principle that the app is the optimal control endpoint for the modern organization. The Atlas platform provides their customers with the most secure, scalable, and user-friendly capabilities to safely and seamlessly connect and protect their enterprise apps across the extended enterprise — the user population comprised of employees and non-employees that can drive or derive value from those apps and data.
Blue Cedar Networks has over 150 customers spanning every major industry vertical, including some of the largest financial services, wireless and telecommunications, CPG, manufacturing, healthcare, and government organizations in the world.

Job Description:
The Atlas Customer Support Engineer is a member of Blue Cedar Network’s Atlas team and plays a critical role supporting Atlas Platform customers worldwide.
The Atlas Customer Support Engineer is comfortable working with Atlas Platform customers on many levels including training, trouble shooting and planning and must also interact with Atlas engineering. An ideal candidate must have past customer support experience ideally in the networking and/or mobile device arena including working knowledge of typical customer support technologies and protocol. Experience using a customer support ticketing system is also required, like Atlassian Service Desk or ZenDesk.

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